Shipping policy
SHIPPING POLICIES
WHAT IS THE ORDER PROCESSING TIME?
Your order will be dispatched from our warehouses located in the United States and China, and we reserve the right to fulfill your order using multiple shipments from different locations. As a result, the processing time for your order may not be precisely fixed. However, the following guidelines can help you to understand our standard processing time.
- If the cargo inventory is in the USA, the standard order processing time is typically 3 to 7 business days.
- If the cargo inventory is not located in the USA, the standard order processing time is usually 7 to 10 business days.
- For special orders, please contact us in advance to confirm the order processing time.
Please note that the order processing time does not include any shipping time by the shipping company, which may vary depending on the shipping method and destination.
We regret that we are unable to provide you with the specific warehouse location from which your order will be shipped. However, please feel free to contact our customer service team before or after placing your order if you have any questions or concerns.
WHERE YOU ORDER WILL BE SHPPED?
All cargoes will be shipped from the United States or China.
WHAT ABOUT SHIPPING COST?
- We are pleased to offer complimentary shipping on all orders above $300 for standard products. This means that you can place your order with confidence, knowing that there will be no additional shipping costs to worry about.
- For orders below $300, shipping costs will vary based on the order amount.
- In the event that you require special shipping arrangements, additional fees may apply. Please contact us in advance to confirm any supplementary costs, as we aim to provide full transparency in our pricing and shipping policies.
WHAT SHIPPING METHODS?
We partner with reputable shipping providers such as USPS, DHL, FedEx, and UPS to ensure that your order is delivered safely and efficiently.
The courier service used for your order is determined based on various factors such as cargo volume, weight, and shipping destination. Our team makes these decisions to ensure that your order is delivered in a timely and cost-effective manner.
If you have any special shipping requests, please contact us in advance to discuss the available options. We strive to accommodate our customers' needs while maintaining our commitment to quality shipping services.
HOW ABOUT PICK UP OR LOCAL DELIVERY?
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If you prefer to pick up your order in person, please schedule an appointment with us and confirm the date and time of pick up in advance.
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We offer complimentary local delivery within a 30-mile radius of our location.
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If you have a local delivery request, please contact us prior to placing your order. We will work with you to make any necessary arrangements based on your delivery needs.