Frequently Asked Questions

Q: Where will my order be shipped from?
A: We typically ship our products from either the United States or Mainland China, depending on the item(s) you have ordered.

Q: Are you a manufacturer or a trader?
A: We are both. We have our own factory in China where most of our products are produced. However, we also source some special items from other vendors.

Q: How long does it take to process my order?
A: We typically process orders within 3-7 business days. However, please note that processing times may be longer during high-volume periods.

Q: Why do I have to send a message before calling your customer service?
A: Due to security reasons, we kindly request you to send a message first before calling our customer service. Thank you for your understanding. 

Q: Why is the shipping fee much higher than regular courier companies when the order amount is below $300?
A: We offer wholesale price, which are much lower than retail prices. Therefore, we need to charge an additional handling fee for orders below $300. The shipping fee already included this handling fee.